Using new device
Typically, authenticator apps like Google Authenticator and MS Authenticator sync your codes across devices. So, if you're using a new device, simply sign in to the authenticator app with the same account (email) you used previously, and you should see your 2FA code for ORO Bank.
For example, if you used the email
[email protected]to log in to the authenticator app where you added your ORO Bank account, make sure to log in with that same email.
If, for any reason, you don't see your code, please contact our Customer Support. We will assist you in resetting the 2FA, and you'll need to re-activate it on the ORO Bank app or website at app.oro.bank.
Learn more: How to activate Two-factor authentication (2FA)?
Accidently deleted authenticator app
Similar to the above, you just need to:
Download the same authenticator app you used to pair with your ORO Bank account.
Log in to the authenticator app using the same email you used before.
The authenticator app will automatically sync all your added codes, and you should see the code for your ORO Bank account.
If you still don't see the code, please contact our Customer Support, and we will help you reset the 2FA. You will then need to re-activate 2FA on the ORO Bank app or website at app.oro.bank.
Accidently deleted ORO Bank code from authenticator app
In this case, please contact our Customer Support and we will help you reset the 2FA. You will then need to re-activate 2FA on the ORO Bank app or website at app.oro.bank.
How can I contact Customer Support?
You can reach our support team via:
In-app Chat: Click on the blue button at the bottom right of the screen. If you're using mobile app, go to Settings > Support > Chat with Us.
Email us: [email protected]