We understand it's frustrating when a transfer doesn't go through as planned. Here's what generally happens and what you can do:
Why transfers might fail
While there can be various specific reasons, common ones include:
Incorrect recipient details (e.g., misspelled name, wrong account number).
The recipient's account cannot accept the currency sent.
The recipient's bank rejected the transfer.
The transfer did not pass a compliance check by our payment processor or receiving bank.
What happens next
If a transfer fails, the funds will typically be returned to your ORO Bank account. Please note that in such cases, a return fee of $15 USD (or equivalent) will be deducted from the returned amount. This fee is often charged by intermediary or receiving banks involved in the return process.
What to do
Check your transfer details for any updates.
To find out the specific reason for the failure, please contact ORO Bank support through via in-app chat or email us at [email protected]. Please have your transfer reference number ready. Our team can investigate and provide you with more details.
Before re-attempting the transfer, please carefully verify all recipient details (name, account number, bank routing code) with your recipient.
💡 Need more help?
Get support from our team via Chat or email us at support.oro.bank