Yes, if an international transfer fails for certain reasons and the funds are returned to your ORO Bank account, a return fee may apply.
How much is the return fee?
The standard return fee is $15.00 USD (or its equivalent in your account currency).
Why is this fee charged?
This fee is not an ORO Bank profit charge. It typically covers the costs imposed on us by the payment processor and/or the recipient's bank when they process the return of the funds. Returning international payments can involve administrative and processing work for these institutions, and they pass those costs along.
When is this fee typically applied?
A return fee is generally applied when a transfer is returned due to issues such as:
Incorrect recipient details provided by the sender (e.g., wrong account number, misspelled name).
The recipient's account being closed, frozen, or unable to accept the type of transfer sent.
Rejection by the recipient's bank for their own compliance or regulatory reasons after the funds have been sent by ORO Bank.
How will I know if this fee is applied?
If your transfer is returned and a return fee is applicable, it will typically be deducted from the principal amount of the funds credited back to your ORO Bank account. You will be able to see this in your transaction details.
How can I avoid this fee?
The best way to help avoid a return fee is to:
Double-check all recipient details (full name, account number, bank codes, address if required) with your recipient before initiating the transfer.
Ensure your recipient's account can receive international payments in the currency you are sending.
For more information on why transfers might fail, please see our FAQ: My international transfer failed. Why did this happen and what should I do?