What is Two-factor Authentication?
Two-Factor Authentication (2FA) is an extra layer of security for your account, requiring a second form of verification after your initial sign-in. This ensures that even if someone gains access to your sign-in method, they won't be able to access your account without the 2FA code.
Why should I enable 2FA on my account?
Enabling 2FA enhances the security of your account by protecting it from unauthorized access. Even if someone gains access to your Google account or email, they won't be able to access your banking account without the 2FA code.
How do I activate 2FA?
You can activate 2FA after successfully verifying identity.
Watch tutorial video at 0:27👇
Step 1:
At Get started page, click Activate 2FA to start the process.
Follow the on-screen instructions to set up
Step 2: Download an authenticator app
Get an app such as Google Authenticator, Microsoft Authenticator, Authy, etc
Step 3: Link ORO Bank account with the authenticator app
We use Google Authenticator app for this guide.
1. Open Authenticator app
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5.  | 6. Go back to ORO Bank web or app and paste the code
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Step 4: Activate 2FA
Enter the verification code generated by the authenticator app to the input field then click Activate
Can I disable 2FA after activating it?
Activating 2FA is required for all users to be able to use ORO Bank services. Therefore, you cannot disable 2FA once it is activated.
I lose 2FA credentials
In this situation, please contact us, and we will help you reset the 2FA. You will then need to re-activate 2FA on the ORO Bank app or website.
How can I contact support if I have issues with 2FA?
You can reach our support team via:
In-app Chat: Click on the blue button at the bottom right of the screen. If you're using mobile app, go to Settings > Support > Chat with Us.
Email us: [email protected]