We understand how frustrating this can be, and we're here to assist you.
If your code is invalid during 2FA activation
It might be because the code has expired. Please return to your authenticator app, wait for it to generate a new code, and then enter it into the ORO Bank app to activate 2FA.
If this doesn't resolve the issue, try the following steps:
Uninstall and reinstall the ORO Bank app.
Remove the ORO Bank code from your authenticator app.
Follow the guidance on ORO Bank app to activate 2FA again.
If your code is invalid during login to ORO Bank
It might be because the code has expired. Please return to your authenticator app, wait for it to generate a new code, and then enter it into the ORO Bank app to activate 2FA.
Remember, each code can only be used once, so ensure you use a freshly generated code.
If the issue persists, please contact our Customer Support team. We will assist you in resetting the 2FA, after which you'll need to re-activate it.
How can I contact support if I have issues with 2FA?
You can reach our support team via:
In-app Chat: Click on the blue button at the bottom right of the screen. If you're using mobile app, go to Settings > Support > Chat with Us.
Email us: [email protected]