1. Notify ORO Bank in writing of the dispute within 30 days from the date you became or should have become aware of the event or occurrence that may give rise to the dispute.
2. Provide all relevant details about the transaction, including the date, amount, and any supporting documentation or evidence.
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Keep in mind that the dispute resolution process may involve arbitration, as mentioned in the provided information. It's essential to act promptly and provide all necessary information to facilitate the resolution of the dispute.